Terms

The agreement between you and us for using this service.

What the service does

SOS-WA sends a message to people you have chosen, over WhatsApp, Signal and our contact app, when you press the alert button. Paid plans add more contacts, more alerts, bulk messages, and voice and video calls to the contact app.

PRAGRE OG, Dornlandweg 11, 4040 Linz

It is not an emergency service

This is the most important thing on this page. SOS-WA is not a substitute for emergency services and cannot summon help. It notifies people you chose, on networks we do not control, to phones that may be off, out of battery or out of signal. Delivery is never guaranteed. In a life-threatening situation call your local emergency number — 112 in the EU, 911 in the US — first, and use this afterwards.

Your account

Keep your password to yourself; anyone holding it can raise an alert in your name. Tell us at once if you think somebody else has it. You may only add a phone number as an emergency contact if you are entitled to contact that person.

Payment

Paid plans are billed monthly or yearly in advance through Stripe, in euro, until cancelled. Prices include VAT where it applies. A failed payment is retried for a few days before the account returns to the free plan.

Cancelling

Cancel at any time from the billing screen. The plan stays active until the end of the period already paid for, then reverts to free. As a consumer buying a digital service you have a 14-day right of withdrawal, which you waive by asking us to start the service immediately — which is what happens when you subscribe.

Liability

We are liable without limit for injury to life, body or health, and for damage caused intentionally or by gross negligence. Otherwise our liability is limited to damage that was foreseeable and typical for this kind of contract, and in no case more than the fees you paid us in the twelve months before the claim. Nothing here limits rights you have under mandatory consumer law.

Law and jurisdiction

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you keep the protection of the mandatory law of the country you live in, and you may bring a claim in the courts there.